<p>Vivie Pan was our personal tourguide for Beijing on April 2012. We didn't like to join a group tour, so I was stressed to find a good guide, when I was so busy with lots of office work. I was so relieved when I was able to book Vivie more than a month in advance.</p>
<p>We arranged for airport transfers, and even requested her to buy us a China SIM card in advance, which she did.</p>
<p>She is very fluent in English and Mandarin, young, cheerful, energetic, prompt and very knowledgeable about the sites we visited, and a good driver. She knows the zigzags of Mutianyu Great Wall very well, and was patient with all our time consuming picture taking sessions.</p>
<p>Overall we are happy and satisfied with the days she escorted us around.</p>
<p>But I would like to impart some pointers for improvement :</p>
<p>Refrain from changing anything that was agreed upon, an example would be, tour dates which were already fixed months ahead, just because you have to favor an old client.</p>
<p>Don't accept too much client requests, or be too busy with much "multi-tasking" , without knowing it, your service to your client of the day will suffer.</p>
<p>Tourists value their time, days are limited. So its always "Rain or Shine" the tour must go on.</p>
<p>Although there are some slight hitch with her service, she has an optimistic attitude about her, and I know that she will take the above pointers to heart. The important thing is that she is a trustworthy, and hardworking person. I believe she has potential to be a great guide and we wish Vivie, success in her chosen career. I would not hesitate to recommend her to my friends.</p>
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