We are from Philippines, a group of five ladies. We had the best tour guide ever! We we're lucky to have Frank Chen as our tour guide in our visit to Zhangjiajie. We stayed there for almost 6 days. He is very accommodating and fun to be with. We enjoyed our stay in Zhangjiajie because we got the best tour guide. He speaks their native language fluently and also speaks english fluent. Frank Chen escorted us from the Zhangjiajie Hehua airport going to the hotel we’ve already booked. But the hotel was not so nice so Frank Chen helped us to transfer to another hotel and it was really nice and it was near to the entrance of the National Forest Park (walking distance only).
He gave us our time we need and he doesn’t want us to hurry because we have a flexible itinerary that he himself have done. He even made adjustments for the comfort of us. He wants us to feel comfortable during our entire trip. He even brought us to the good restaurants he knew in Zhangjajie and we liked our food there.
We were so glad that we have visited the most beautiful places in Zhanjiajie. The AVATAR mountain, Tianmen mountain, Yellow Dragon Cave, Baofeng lake, and the Zhangjiajie Grand Canyon Glass Bridge. The scenery here is so great. We would like to visit Zhangjiajie again maybe this year or next year! And we would take Frank Chen again as our tour guide. So, if you are planning to visit Zhanjiajie and experience the wonderful experience we had, I suggest that you get Frank Chen as your tour guide because he is that beast tour guide you will ever have in Zhangjiajie! Read less

My wife and I came from India but we worked in Australia, we had a 16 days trip to China during our Christmas holiday, our destinations in China included Zhangjiajie, we were so lucky to contact Frank, he was our local guide in Zhangjiajie, it was such a good trip that I thought Zhangjiajie was our favorite place during the whole trip in China.
Frank was the best tour guide we had in China, he replied us quickly and customized an itinerary for us, we spent 3 days in Zhangjiajie, visited all popular scenic spots: Tianmen Mountain, AVATAR Mountain, Glass Bridge and so on. Frank was very knowledgeable, experienced and patient, at first, we booked our hotel in Zhangjiajie City, but we found it was not very convenient to go to Zhangjiajie National Forest Park and Glass bridge, so Frank helped us to change our hotel to Wulingyuan Downtown. NICE!
We learned from Frank that the glass bridge in Zhangjiajie Grand Canyon was completed and opened in Oct, so we decided to visited it on our last day, but the tickets needed to be booked 1 day earlier and it was very very hard to get the tickets, Frank did a great job, he contacted Zhangjiajie Grand Canyon and tried his best to book the tickets for us finally, Amazing!
We needed to go to Changsha to take the bullet train to Guilin, Frank tooke us to Zhangjiajie Center Bus Station and gave us a lot of information and good suggestions, I thought we couldn't have such a good time without Frank's help. I highly recommended Frank to you if you are planning to have a trip to Zhangjiajie, he is the best tour guide!

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In September I decided to make a trip to Zhangjiajie and was looking for a private tour guide in the internet. Quickly I found the website of Synotrip and there the profile of Frank Chen.
On my request I superfast received an initial proposal for a 3 day tour including pickup service from the airport and hotel reservations from frank.
In the three days that I was there Frank showed me the most beautiful places in and around Zhangjiajie. When I expressed a desire to buy tea he accompanied me on a tea session. Frank is warm hearted, well organized and really takes good care of his guests. Without him I would have probably got lost and certainly would not have seen so many attractions. Thanks Frank for this great trip!
So, if you are looking for a great tour guide for a memorable trip - book him!
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I came to Zhangjiajie in August alone, before starting my trip, I contacted Frank by Synotrip, Frank replied me quickly and designed an itinerary according to my requirements. However, my flight was delayed for the bad weather in Beijing and couldn't arrive in Zhangjiajie on time, since I couldn't use my telephone when I came to China, my flight didn't land in Zhangjiajie until middle night, I thought Frank must be home and didn't wait for you in the airport, but to my surprise, I saw Frank as soon as I went out Zhangjiajie airport, he gave me a big smile, that was very very helpful.
Thanks to Frank, I really enjoyed my trip in Zhangjiajie, it was in peak season for it was summer holiday in Aug, there were so many people in every place in Zhangjiajie, especially it was very difficulty to get the ticket to Tianmen Mountain, Frank got up very early at 4：00am to buy ticket for me, Awesome! I think I could not have a such good time in Zhangjiajie without Frank's help, I am highly recommend Frank to be your guide when you come to Zhangjiajie, he is helpful, experienced and honest, he knows every place in Zhangjiajie and always try his best to keep you away from the big groups. At the same time, he can also provide all kinds of travel services, such as private transportation, hotel booking, tickets booking services and so on.
Frank, you are the best tour guide in Zhangjiajie. Read less