I have worked and lived in Nanjing just under 2 years. Normally I do not bother expressing my opinions online, but today was the last straw. Hopefully, this message reaches the owners of Skyways and encourages them to better manage the quality of their products.

I order a Skyways sandwich 3-4 times per week for lunch. Our company picks them up from their bakery near Purple Mountain, and delivers them back to our office. Until today, the only bad experience I've had was finding a long hair smashed into the top piece of my Ciabatta roll. The hair was literally stuck into the crust of the bread. I've had worse experiences, so I shrugged it off. Plus, the options are limited when you work in JiangNing. Sure, I've heard stories from co-workers about cockroaches stuck in their Skyways bread, and hairs between the Saran Wrap and their sandwich, but I decided I'd give them another chance.

Fast forward to today (April 1, 2010). I ordered the "Special" which happened to be Chicken Breast. I finished the first half, and it was quite alright. The whole wheat bread, tomatoes, lettuce, mustard, and generous amounts of meat would meet the standards of most. Then I began to dig into the second half. Two bites in, I look down at my sandwich. I'm glad I looked before taking the third bite. In between the chicken breast and the tomatoes, was a 3 inch long, black hair. This wasn't any ordinary hair though. It was scraggly and thin, as if from the pubic region. Now I'm not suggesting it was sabotage, but either someone's making sandwiches while not wearing pants, or someone at Skyway's has a head full of pubic-like hair.

I've only had 2 bad experiences out of 100+ sandwiches, but when I filled out the Sandwich order form, I clearly remember that I did not check the "Pubic Hair" box. HOLD THE PUBES!!!

Read less

While the bread is nice, the service stinks. Seems that business is too good (they are making really high profits no doubt) and so basic courtesy and customer service have gone out the window. Their sandwiches provide measly amounts of ingredients and they charge 5RMB extra for a slice of ham etc... very poor quality compared to anything you would expect from an outlet owned and managed by a German and Swede - compare to any US sandwich bar... sandwiches are a joke. How much does some tomato cost? slice of ham? not 5RMB extra I have been going there for years spending about 4000 RMB a year there and when accidentally I ordered a 15RMB salad by ticking a box they insisted I take it.... their cost about 3RMB if that, a fraction of the money they make off me as a customer. What you would expect is "Don't worry about it, here is your money back" and they could have put in the fridge and used the ingredients later. But they were stubborn and basically said "Your own stupid fault, you ticked the wrong place, you have to pay for it!!" The ladies there have no idea about customers service - I have been really annoyed and disappointed with their service numerous times, but today was just a joke.... I was speechless.  
The owners need to actually manage their staff.... or even better a competitor open up down the street, maybe that would develop a bit more value for money and customer service??  Read less