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Go with Bruce tian , to make the best of your Zhangjiajie trip!

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Bruce Tian's tour principles

As a private Tour Guide, i agree to uphold the following principles:

1. Professionalism
As a private tour guide, my primary concern is to provide customers with unique travel experiences. To that end, I’ll always act in a friendly, calm but professional manner. I understand that everything you say and do is a reflection of me, my country and my culture. I accept that i have total responsibility for my customer's happiness and safety. I  believe that it is best to under promise and over deliver.

2. Full Information
Believe in full and complete disclosure. All information in my tour guide profile and tour description pages are accurate and up-to-date. Where changes due to weather or other circumstance are possible, they will be noted the tour description. I will  explain issues related to personal safety.

3. Responsive
Questions regarding tour details or tour bookings are responded to as soon as possible, but no longer than within 24 hours. If i will be out of touch for a period of time, I will arrange you a back up person to deal with any issues that arise.

4. Reliable
Once a tour booking is confirmed, i will do my utmost to deliver the tour unless there is an illness or other exceptional circumstance. In this case, as soon as possible, I  will inform the customer so that we can work with you to find another qualified tour guide to take the tour. In all cases, I am responsible for the successful delivery of the tour.

5. Value for Money
The cost charged to customers will be as described in the emails. I do understand that  a customer does not want is to be surprised that things cost more than they expected.

6. Knowledgeable
Critical to the success of the tour. If I don't know something, you are forthright about saying so and make an effort to get the answer before the end of the tour.

7. Proactive
Be proactive and confirm and reconfirm all details of  tour, a day or two ahead of the activity. If possible, I’ll contact the customer on the evening prior to the tour. During the tour, i anticipate events and are aware of what's going on around me. I  understand that I am responsible for the well-being of customers and are aware of their emotional and physical safety at all times.

8. Well Groomed
Present a tidy appearance, appropriate for the tour and avoid activities that might give offense - smoking, chewing gum, foul language and the like.

9. Flexible
My job very demanding and that things won't always run smoothly. When changes have to be made,I’ll be clear to the customer why the change is being made. Do my best to make the customer happy at all times.
 

In order to let you believe my words, you pay me after trip finished!!!
More request from you are over welcome !