FAQ For Tour Guides

 

Stay in Touch with Synotrip

Email: [email protected]

 

 

 - How can I become a Synotrip tour guide? How do I get membership?

It's simple, just register now!

After you sign up, you need to fill out your profile page, then you can read our membership policy and apply for a membership.

When your profile is checked and approved by our moderator (usually 1-3 workdays), your profile will be on the tour guide list.

Please feel free to remind us at [email protected]

 

 

 - Why do I need a membership? What kind of membership does Synotrip provide?

When you just registered, your profile will not display on the local tour guide list, because you need a membership.

Read More

 

 

 - Why I'm not on the tour guide list?

  · You don't have a membership. When you sign up, you need to fill out your profile page (including your name, profile photo, location, tagline, about me, contacts...and especially upload your tour guide license or ID card as a CERTIFICATE) and apply for a membership;

  · Your membership is expired. When your membership expires, you will be off the list, then you can apply again;

  · Your profile page is not completed. If your necessary information (location, tagline, about me, certificate...) is missing, you will be off the list automatically, please double check your profile page and save the change after editing;

  · You haven't logged in too long. If you haven't logged in for 3 months, your account will be inactivated, you just need to login to activate, then you will be on the list again soon.

 

 

 - How am I ranked on the tour guide list?

All tour guides are ranked by the points they earned in the past 12 months, the more points you have, the higher ranking you are.

If there are 5 tour guides in the same city, ABCDE, and they have the same points, then their ranking is random. It could be ABCDE, or shifting to DBACE next time.

So if you want a better ranking, you can post more content for more points.

How to post content?

 

 

 - How will the trippers contact me?

 With a PPD membership, it will be Synotrip's email as the contact information on your profile page, so when the trippers email us asking about your service, we will forward the inquiry to you.

 

 

 - How do I check my membership status?

Please log in and go to your profile page and click "Membership" on the tabs to check, you will see what kind of membership you are holding and when it expires. 

 

 

 - How do I get my payment from the trippers?

Synotrip is just a platform for Tour Guides and Trippers to meet. We don't handle payments

We suggest that you negotiate the price and payment method with the tripper ahead of time. Make sure to discuss whether a tip is expected or not.

We also advise you to consider who is expected to pay expenses on the tour, such as admissions fees for tourist attractions and transportation fees.

Finally, remember to confirm which currency should be used.

 

 

 - How do I pay Synotrip when the tour is done?

We will send you a bill when the tour is done, and you can pay us by Paypal, Visa, Mastercard...

 

 

 - Why should I post content?

Posting content is a great way to share your country with the world, and a great way to grab more bookings.

Synotrip is a community that needs everyone to build together.  The unique content is the driving force of a website, we would always love to encourage and reward those who brought us original content. By posing you are making this website dynamic.

  · You will help the website and yourself to get more traffic and business;

  · On the tour guide list, the ranking goes by the points you earned, so the more points you have the higher positon you are;

  · We will push the good content to our homepage and Facebook to help you get more exposure and potential clients.

Please read more and learn how to Create Content here.

 

 

 - Why can't I see my content after I post? Why is my content rejected? 

  · If you don't have a membership, your post will not be published automatically, but it will be published after our moderator approves, you will receive an email when it's published.

  · If your content is not qualified, our moderator will put it "unpublished", please check the content quality guidelines here.

 

 

 - Why am I not getting any inquiries? How do get more business?

1. If you are not getting inquiries, first of all, you should check:

  · Are you on the list of the tour guide list?

  · Is your profile complete?

Because:

  · You are probably not on the list because you don't have a membership;

  · If the necessary information is missed on your profile (location, tagline, about me), you will be off the list automatically, after you fill in all the information, you will be back on the list again;

  · We also have lots of tips to help you with making a perfect profile to win the trippers' trust, please read the instructions here: Make Profile Perfect.

2. What can I do to get more business?

Creating content.

  · When you post articles, photos, attractions... you are displaying yourself and creating more opportunities to be seen; when the tripper browsing the city guide, they would see the contents linked to you;

  · You are earning points by posting content, the more points you have the higher you are ranked;

  · We push the good content to our homepage and Facebook which helps you get more exposure and potential clients.

Trippers review.

  · Trippers can write reviews about you on your profile page. Reviews will help you to build a good reputation and earn trust from potential clients. Trippers always choose the tour guide with good reviews.

  · If your client asks how to post a tour guide review, please ask them to check this page How to Post Reviews.

 

 

 - What if I get inappropriate emails from someone?

Synotrip is a free open platform for tour guides and trippers, therefore, we could not control who is contacting you. You can report to us if you get any inappropriate emails from strangers, we would delete their account when it checks out.

Also, please be safe if you need to work with the trippers alone, at night, or out of town.

 

 

 - Synotrip reserves the right to delete or block a user's account when the user:

   ·  Harasses other tour guides or trippers;

   ·  Gets a serious complaint from the tripper;

   ·  Breaks the local law.

 

Please feel free to email [email protected] if you have further questions, we would be glad to hear your feedback.